Effective Date: 24 January 2025
[Your Company Name] (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our security services, visit our website, or otherwise interact with us, in compliance with South African laws, including the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information
As defined under the Protection of Personal Information Act (POPIA), this includes but is not limited to:
Name
Address
Phone number
Email address
Identity number
Financial information
Any other information you provide to us that is necessary for our services
1.2 Technical Information
IP address
Browser type and version
Operating system
Device information
1.3 Service Usage Data
Security system activity logs
Surveillance footage (if applicable)
Alarm and incident reports
1.4 Other Information
Payment details (e.g., credit card or bank account information)
Communications with customer service
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our security services.
To respond to your inquiries and requests.
To improve our services and website functionality.
To comply with legal obligations under South African laws, including POPIA.
To send you important updates, notifications, and promotional offers (with your consent, where required by law).
3. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your information in the following circumstances:
3.1 With Service Providers
We may share your information with trusted third-party vendors who assist us in delivering our services, such as monitoring centers, payment processors, or IT support providers. These parties are bound by confidentiality agreements and comply with POPIA requirements.
3.2 Legal Requirements
We may disclose your information if required to do so by South African law, regulation, or court order, or if necessary to protect our legal rights or the safety of our employees, clients, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.
4. Data Security
We implement a range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of sensitive data.
Access controls and authentication mechanisms.
Regular security audits and vulnerability assessments.
In accordance with POPIA, we ensure that appropriate safeguards are in place to protect your data. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Privacy Rights
Under POPIA, you have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion or destruction of your personal data, subject to certain legal exceptions.
Objection: Object to the processing of your personal data for specific purposes.
Data Portability: Request a copy of your data in a portable format, where applicable.
To exercise these rights, please contact us using the information in the “Contact Us” section below.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by South African law.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some website features may not function properly without cookies.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
If you are located outside South Africa, please note that your information may be transferred to, stored, and processed within South Africa, where our servers are located. By using our services, you consent to this transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements under South African laws. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” above.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
SP Security
44 Neon Avenue,Extension 5,Lenasia,1820
Telephone : 086 118 0000
Cell : 082 845 3281
Email : spsservices@telkomsa.net
PSIRA No. : 0938300
ER24 : 084 124